Shipping and Returns
Sending the package
As a general rule, packages are sent within 48 hours of receipt of payment, via UPS with a tracking number and delivery without a signature. If you prefer certified shipping via UPS Extra, an additional charge will apply. Please contact us before requesting this option. Whichever shipping method you choose, we will provide you with a link to track your order online.
Shipping costs include handling and packaging costs, as well as postal charges. Handling fees are fixed, whereas transport fees vary according to total weight of the package. We advise you to group your items in one order. We cannot combine two distinct orders placed separately, and shipping fees will apply to each of them. We cannot be responsible for any damage to your package after it has been dispatched, but we do our best to protect fragile items.
The boxes are large and your items will be well protected.